Who we are. We are Hockmedia Ltd, (company number 15579784) (we and us), namely a company registered in England and Wales and our registered office is at Office 17, Aquis House, 27-37 Station Road, Hayes, Middlesex, England UB3 4DX. Our VAT number is GB477780732. We own and operate the website www.superdocAI.com.
Contacting us. To contact us, email us at help@superdocai.com
You may cancel your contract at any time but if the Contract is not terminated or cancelled it will automatically renew monthly and payment will automatically be taken for the next month’s fees.
To cancel the Contract, you must complete the cancellation form on the site or on any link to the website cancellation form included in any communication to you. We will acknowledge your cancellation either by email or via the Member Zone.
If you cancel via email at customer support help@superdocai.com, please include details of your account to help us to identify it.
It is your responsibility to ensure that:
you cooperate with us in all matters relating to the Services.
you trade lawfully and obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start.
you comply with all applicable laws.
abide by all our policies, directions and guidance and will not post any material which is illegal, immoral, offensive, libellous or as otherwise detailed in our Acceptable Use Policy.
you have no right to or attempt to (and shall not permit any third party) copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or otherwise use the Site other than to properly receive the Services.
at any time, neither you nor any third party at your request, make any public statements, whether oral or written, that disparage, denigrate, or defame us or the Site, our employees, officers, directors, or services. This includes, but is not limited to, comments or posts on social media platforms, online reviews, forums, or any other public or semi-public medium.
we will be entitled to suspend performance of the Services until the Default is remedied, and we may rely on the Default to relieve us from the performance of the Services, in each case to the extent the Default prevents or delays performance of the Services. In certain circumstances if the Default is due to your actions, (“Your Default”) we may terminate the Contract under clause 16 (Termination);
we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
You acknowledge that we intend to achieve your intended results but that the Site has not been developed to and may not meet your individual requirements.
The Services are available to you wherever you are in the world. By using the Services however, you agree to comply with these Terms regardless of your location. You must not use or receive the Services, if to do so, would be illegal, contrary to regulations or otherwise unlawful in the jurisdiction where you operate.
In consideration of us providing the Services you must be party to a fully paid Contract.
The Charges are the prices quoted on our site from time to time.
Our Charges may change from time to time during a Contract, and any changes will apply at the end of the Contract month in which they are introduced. You will have the ability to terminate the Contract at any time subject to these terms.
Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
As an alternative or in addition to a monthly payment scheme, we may, from time to time, operate a credit system whereby you may purchase credits to download deliverables from the Site upon such prices and terms stipulated by us. These credits may be purchased alongside or in lieu of any monthly payments scheme and will typically be valid for 3-month periods from the date of purchase. In the event that a credit expires from lack of use, no refund will be provided to you.
It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. If the correct price for the Services is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error an reserve the right to collect the correct fees
Without prejudice to any free trial periods which we may offer from time to time, payment for the Services is in advance. We will take your first payment upon creation of the Contract and will take subsequent payments monthly in advance until terminated.
Payment for the Services is by card. Your designated credit card will be charged automatically each month.
If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 16 (Termination), we reserve the right to collect interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 10.4 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
If a problem arises or you are dissatisfied with the Services, please contact customer support at help@superdocai.com.
All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.
Subject to you being permitted to receive the Services, we agree to grant you a fully paid- up, worldwide, non-exclusive, royalty-free perpetual and irrevocable licence to copy the deliverables specified in your order (excluding materials provided you) for the purpose of receiving and using the Services and such deliverables in your business. You may not sub-license, assign or otherwise transfer the rights granted in this clause 12.2.
You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.
We will use any personal information you provide to us to:
We will process your personal information in accordance with our privacy policy , the terms of which are incorporated into this Contract.
Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
Subject to clause 14.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
Subject to clause 14.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the monthly fee paid by you during the month when the incident giving rise to any claim arose.
We have given commitments as to compliance of the Services. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 3 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
If you breach any part of these Terms or the Contract, you acknowledge that we shall be entitled to seek any and all legal remedies available to us, including but not limited to injunctive relief, damages (whether indirect or consequential), or any other remedy deemed appropriate by a court of competent jurisdiction. Additionally, you acknowledge that you will indemnify us and where appropriate hold us harmless against any loss or damage which we may suffer or incur as a result of your breach of any of the Terms or the Contract howsoever arising.
Nothing in these Terms limits or affects the exclusions and limitations set out in our website terms and conditions.
This clause 14 will survive termination of the Contract.
We each may disclose the other's confidential information:
as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 10 days of you being notified in writing to do so.
you fail to pay any amount due under the Contract on the due date for payment.
you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
When we refer to "in writing" in these Terms, this includes email.
Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered by email.
A notice or other communication is deemed to have been received at 9.00 am the next working day after transmission.
In proving the service of any notice, it will be sufficient to prove that such email was sent to the specified email address of the addressee.
The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.